“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ? Maya Angelou Every donor wants to feel good about his or her giving. Is your organization creating good or bad feelings? It starts with how you communicate. Is the focus

It’s hard keeping up with days these days. When I was a kid, we didn’t have all these special days. Doughnut Day is the first Friday in June and I got a free doughnut that day. The third Wednesday in October is Hagfish Day, and the last Monday of January is Bubble Wrap Appreciation Day.

As a child, it was a big deal to answer the phone and make calls. Plus, what great exercise dialing a rotary phone. For that privilege, we had to use our phone manners like being friendly. Is your website mobile friendly? If not, you've probably seen a drop in your website visitor traffic. Google is